Operations Support Specialist

MAG Aerospace is seeking an experienced Operations Support individual to provide high level operations and analytical support to the PL SSW Team. This is a growth position that will include efforts in optimizing user system interactions to improve performance, reduce workload and enhance mission effectiveness. This role serves as a critical liaison between end-users, engineers, designers, and program stakeholders, ensuring systems are user-friendly, reliable, and operationally effective. The ideal candidate will bring operational expertise, experience in training and evaluation, and human-centric design principles to support the development of robust systems aligned with mission needs.
This is a fantastic opportunity to join a fast-growing team with multiple opportunities for upward advancement supporting EW&C. The EW&C program delivers critical capabilities to counter current and future threats, enabling the next generation of warfighting capabilities from sensor to Soldier worldwide. By applying game changing cyber technologies through agile development methodology, we enable battlefield dominance for our Warfighters.

 

 

US Citizenship

Telework available up to 3 days per week.

Alternate/flexible work schedule available; Mission Dependent

• Coordinates procedures and processes relating to logistical support for hardware, software, supplies, and services required by projects.
• Assists in detailed planning for complex management projects, issues, and initiatives and provides support for risk analysis and tracking performance of projects.
• Collaborate with engineering and product teams to ensure systems meet operational usability requirements.
• Support the development and validation of HSI requirements based on end-user feedback and mission objectives.
• Provide recommendations to improve cognitive load distribution and usability for end-users.
• Leverage experience in emergency operations and real-time coordination to inform system interaction design.
• Collect and analyze user feedback from exercises and operational assessments.
• Incorporate findings into system refinement and corrective action plans.
• Act as a liaison between technical teams, leadership, and end-users, fostering alignment on HSI objectives.
• Facilitate after-action reviews (AARs) and monitor corrective actions for continuous.
• Plans, organizes, and evaluates work of participating members and organizations that have relationships to the project. Applies a broad knowledge of program management to accomplish the management and administration of assigned projects.
• Performs other duties as assigned.

Minimum Requirements

 

Knowledge and Skills

• Experience collecting and analyzing user feedback related to operations, tactics, techniques and procedures.
• Experience conducting usability assessments, operational evaluations, and leading after-action reviews (AARs) and implementing corrective action plans.
• Ability to work on multi-functional teams.
• Excellent interpersonal skills, proven verbal and written communications, and the ability to work on multi-functional teams in a fast-paced environment.
• Ability to self-start and multi-task in a fast-paced environment and prioritize multiple tasks with minimal supervision.
• Excellent organizational, problem solving, and critical thinking skills.

 

Clearance

• Must be able to obtain secret clearance threshold; with the ability to attain a TS/SCI.

 

Experience

• 5+ years of operational coordination, training, or incident management experience with a focus on user interaction and usability.

 

Education

• B.A. or B.S. in any discipline, experience in lieu of education acceptable.

 

Preferred Requirements

 

• TS/SCI DoD Security Clearance
• Master’s degree in Management, Human Factors Engineering, or related discipline.
• Experience supporting HSI processes or applying usability principles in government or military environments.
• Familiarity with DoD acquisition processes (e.g., JCIDS, DAS) and related documentation standards.

 

Other Qualifications

 

• Approximately 25% required to Army and contractor locations with CONUS and OCONUS
• Ability to work in office/field/lab environments

The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.

Government or customer site-specific requirements may include, but are not limited to, proof of full COVID-19 vaccination status, except in circumstances where a candidate is legally entitled to an accommodation.

 

MAG Aerospace (MAG) is an Equal Opportunity/Affirmative Action Employer and is committed to Diversity and Inclusion. We encourage diverse candidates to apply to our positions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Click below for the “Know Your Rights” and “Pay Transparency Nondiscrimination” supplement posters.

 

https://www.dol.gov/agencies/ofccp/posters

 

 

MAG Aerospace (MAG) is committed to providing an online application process that is accessible to all, including individuals with a disability, by offering an alternative way to apply for job openings. This alternative method is available for those who cannot otherwise complete the online application due to a disability or need for accommodation.
MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974, and certain state and/or local laws.

 

If you need assistance due to a disability, please contact the MAG Aerospace Recruiting email:
Applicant.Assist@mag.us or call (703) 376-8993.

 

 

 

At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $100,000 to $137,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.