USEUCOM C5ISR Field Service Representative (FSR)

We are seeking a highly motivated and experienced Field Service Representative (FSR) with expertise in operating, maintaining, and training C5ISR communication systems (hardware and software) to join our innovative team. This work will be conducted throughout the SOUTHCOM and EUCOM AORs.

Duties include, but not limited to:

• Utilize various electronic test equipment to include specialized electronic test sets, multi-meters, power meters, oscilloscopes, frequency counters, spectrum analyzers, signal generators, Test, Measurement, & Diagnostic Equipment (TMDE).
• Assist in developing and executing C5ISR requirements, coordinate installation and upgrade schedules, and provide technical support as required.
• Conducts maintenance operations for various C5ISR systems in accordance with policies and procedures.
• Regularly perform software, hardware, and network troubleshooting to identify concerns and provide resolution.
• Installation, implementation, and configuration of C5ISR equipment.
• Responsible for coordinating with local network authority to ensure assigned C5ISR Families of Systems comply with local security policy and configuration standards.
• Oversee all maintaining and training aspects of C5ISR projects, ensuring they are completed on time and within budget.
• Work collaboratively with cross-functional teams, including design, software, and hardware engineers, to achieve project milestones.
• Communicate with stakeholders, providing updates on project status, risks, and mitigation strategies.
• Prepare and present technical reports, findings, and recommendations.
• Participate in design reviews, integration testing, and system validation.
• Continuously monitor industry trends, technologies, and standards related to C5ISR to keep the organization at the forefront of developments.
• Ensure adherence to safety, quality, and regulatory compliance standards.
• Coordinate with suppliers, subcontractors, and partners as required.
• Provide mentorship and technical guidance to junior FSRs and team members.

Minimum Requirements

Required Skills

• Ability to work both independently and in a team-oriented environment.
• Strong knowledge of C5ISR systems, technologies, and standards.
• Ability to review and understand schematics for troubleshooting and repair requirements.
• Supervise and instruct personnel in C5ISR systems operation, maintenance, repair, and test procedures.
• Prepare mission and maintenance reports.
• Understand system operation and employment tactics, techniques, and procedures (TTPs) to optimize system employment.
• Experience in R&D and maintenance of electronic systems with embedded software and firmware
• Experienced in determining the cause and location of malfunctions, diagnosing the extent of faults, and conveying the level of maintenance required.
• Navigate through and understand the use of complex Army technical manuals and be able to follow logical procedures with regard for consequences in problem solving; making calculations; and interpreting schematics in the use of high voltage equipment as it pertains to multiple C5ISR ground-to-ground communications systems and subsystems.
• Provide support to the Management as needed.
• Minimum years of related experience required:  5+ years. 

Preferred Skills

• Ability to multi-task at a high level in difficult conditions.
• Experience with Microsoft Windows / Linux / VMWare server and client software, patching, upgrading, and maintenance experience.
• Experience with Airborne Counter Narcotics Operations in Central and South America.
• Understanding of technical specifications such as ICD-705 and TEMPEST.
• Proficiency with CAD software.

Preferred Experience, Certifications, and Education

• Minimum level of education required is: High School Diploma (Associate or Bachelor of Science in a technical field preferred)

Physical/Working Requirements 

• International travel to customer locations may be required. 

Additional Eligibility Qualifications:

• Possess an Active U.S. DOD Secret security clearance and eligible for TS upgrade. Must be able to obtain or maintain government eligibility requirements.
• Meet DoD Combatant Command entry requirements.
• Must have a valid US passport with no less than six months remaining.
• Must be willing and able to deploy OCONUS.
• Must be willing and able to work irregular hours.
• Must be willing and able to work in a predominately military environment.

The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.

Government or customer site-specific requirements may include, but are not limited to, proof of full COVID-19 vaccination status, except in circumstances where a candidate is legally entitled to an accommodation.